Refund & Cancellation Policy

Last Updated: January 15, 2026

1. Overview

At Local Appliance Center, we strive to provide the highest quality water purifier and RO services. We understand that sometimes things don't go as planned, and we have established this refund and cancellation policy to address such situations.

2. Cancellation Policy

2.1 Service Cancellation by Customer

• Free Cancellation: You can cancel your service booking at no charge up to 2 hours before the scheduled appointment time
• Late Cancellation: Cancellations within 2 hours of the appointment may incur a cancellation fee of ₹200
• No-Show: If you are not present at the scheduled time and have not informed us, a ₹300 fee may apply
• Repeated Cancellations: Frequent cancellations may require prepayment for future bookings

2.2 Service Cancellation by Company

• We reserve the right to cancel or reschedule a service due to unforeseen circumstances (e.g., severe weather, technician emergency)
• In such cases, we will notify you as soon as possible and reschedule at your convenience
• No cancellation charges will apply

3. Refund Policy

3.1 Refund Eligibility

• Service Not Rendered: Full refund if we are unable to provide the service due to our fault
• Unsatisfactory Service: If you are not satisfied with the quality of service, we will either:
  • Revisit and resolve the issue at no additional charge
  • Issue a partial or full refund based on the situation
• Incorrect Parts: Full refund for parts ordered incorrectly due to our error
• Duplicate Payment: Full refund for any accidental duplicate payments

3.2 Refund Process

• Request: Submit a refund request via email or phone within 7 days of service completion
• Review: We will review your request and respond within 2 business days
• Approval: If approved, we will process the refund within 5-7 business days
• Method: Refunds will be issued via the original payment method
• Documentation: Please have your service invoice or booking reference ready

4. Annual Maintenance Contract (AMC) Cancellation

• First 7 Days: Full refund if canceled within 7 days of purchase and no service has been used
• After 7 Days: Pro-rata refund for unused months, minus a 15% administrative fee
• After 6 Months: No refund for AMC cancellations after 6 months
• Service Used: If any service has been used under the AMC, the refund will be adjusted based on service value

5. Warranty-Related Refunds

• Workmanship Warranty: If an issue reoccurs within 7 days of service, we will revisit at no charge
• Parts Warranty: Manufacturer's warranty on replacement parts applies
• No Refund: Warranty coverage does not automatically qualify for a refund

6. Refund Exceptions

Refunds will not be provided in the following cases:

• Issues arising from customer misuse or negligence
• Damage caused by external factors (power surges, accidents, etc.)
• Pre-existing issues not related to our service
• After 30 days from the date of service completion
• For services where the customer provided incorrect information

7. Dispute Resolution

If you have concerns about our service, we encourage you to contact us directly first at:

• Email: info@localappliancecenter.in
• Phone: +91 9773389500

We will do our best to resolve any issues promptly and fairly. If a resolution cannot be reached, we will follow the dispute resolution procedures outlined in our Terms & Conditions.

8. Contact Us

For refund and cancellation requests, please contact us:

• Email: info@localappliancecenter.in
• Phone: +91 9773389500
• Address: HNo: 11-1-150/1, Mylargadda, Behind DBR Collection, Sithaphalmandi, Secunderabad, Hyderabad, Telangana 500061